Covid-19 Guidelines

Welcome to our COVID safe new premises at 38 Shortmead Street. SG18 0LA

Please have a read through as these are the guidelines we will be following.

We hope you already have an appointment but if you don’t please get in touch, 01767 313777, or email at info@theretreatbeautyspa.co.uk but when you do please think about the following safe practice.

We can now treat all areas of the body and face, so a full list of treatments is now available.

Please,

If you have had the recent onset of a new continuous cough?

or you have a high temperature?

or you have noticed a loss of, or change in, normal sense of taste or smell?

or any of these symptoms, however mild, then please stay at home and reschedule your appointment.

If you are feeling fit and well then please,

When you arrive for your appointment, please do not be early. We may still be preparing, please do not enter the salon until we greet you, and unfortunately no hugging.

When you enter please sanitise your hands and touch as little as possible, avoid touching retail displays.

Our QR code is at the entrance feel free to scan yourself in, we will as always be taking all contact details from you on booking appointment.

Please adhere to the social distancing measures in the salon.

If you can, leave coats and bags at home, that will also be helpful.

If you sneeze or cough please do it into tissues and dispose of the tissues immediately and then wash/sanitise your hands.

We would like to only accept contactless payment where possible.

We also ask you not to bring others with you for your appointment. Please attend the salon alone.

YOU MUST WEAR A MASK AS YOU ENTER AND DURING YOUR TREATMENTS

We will always be wearing masks and visors.

We will be wearing disposable gloves where needed so please let us know if latex is a problem for you as we do have other gloves.

We will use disposable towels where we can, but if cotton towels are used, they will be used once only before washing thoroughly in a high-temperature wash (at least 60°C). Used towels will be stored away from clean towels.

We will use single-use tools wherever possible. Any tools used more than once will be cleaned thoroughly and sterilised after each use.

Please keep your own hygiene levels as high as possible when attending the salon.

As with many industries the guidelines are moving and reshaping all the time, but please rest assured we will be following them and updating protocols as needed.

We have carried out risk assessments within the salon to make us safe for opening.

Your safety is our priority.

If you have any concerns prior to your appointment please get in touch.